mahjong222: Privacy Policy

Overview

mahjong222 takes the privacy of every player seriously. This policy explains, in plain language, exactly what personal data mahjong222 collects when you use our website and mobile app, why we need it, and what choices you have. It applies to all users who access mahjong222 from Bangladesh or anywhere else.

By registering an account or using mahjong222 services, you agree to the practices described here. If you disagree with any part of this policy, please stop using the platform and contact our support team to close your account.

Personal Data We Collect

mahjong222 collects data in three ways: information you give us directly, information generated by your activity on the platform, and information received from payment processors and verification partners.

Information you provide

• Full name, date of birth, and nationality
• Mobile number and email address (used for account recovery and notifications)
• bKash, Nagad, Rocket, Upay, or bank account details provided during deposit or withdrawal
• Identity documents submitted for KYC verification: National ID Card (NID), Passport, or Driving Licence
• Selfie or photo proof where required for identity confirmation

Information generated automatically

• Device type, operating system, and browser version
• IP address and approximate location (country/city level)
• Pages visited, games played, session duration, and bet history
• App version and crash reports (mahjong222 App v3.9.18 on Android 8.0 and above)

Why We Process Your Data

mahjong222 uses your information only for the purposes listed below. We do not process data for reasons unrelated to operating the platform.

• Account management: Creating and maintaining your player account, verifying your identity, and enabling login.
• Payment processing: Handling deposits (minimum ৳500) and withdrawals (minimum ৳800) through bKash, Nagad, Rocket, Upay, and Bank Transfer. Funds reach your wallet in about 1 minute for deposits and 39 minutes for withdrawals.
• KYC compliance: Verifying your age and identity before your first withdrawal, as required by our operating terms. Documents are reviewed within 24 hours.
• Responsible gaming: Monitoring for signs of problem gambling behaviour and enforcing self-exclusion or deposit limits where requested.
• Customer support: Our 24/7 Live Chat team needs access to your account history to resolve disputes or assist with transactions.
• Security and fraud prevention: Detecting suspicious login activity, protecting your funds, and preventing account takeovers.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game loading speeds and the mahjong222 App experience.

When We Share Information

mahjong222 does not sell, rent, or trade your personal data. Sharing happens only in the specific circumstances below.

Payment partners

Your wallet ID and transaction amount are shared with bKash, Nagad, Rocket, Upay, or your bank solely to process the payment you requested. These partners have their own privacy policies and are not authorised to use your data for any other purpose.

Game providers

Providers such as Pragmatic Play, Ezugi, Sexy Gaming, Red Tiger, and JDB receive only a session token and anonymous player ID. They never receive your name, mobile number, or payment details.

Identity verification services

When you submit KYC documents, our third-party verification partner receives a secure copy to confirm authenticity. The verified result is returned to mahjong222; the partner does not retain a permanent copy of your documents beyond their own legal obligations.

Legal requirements

We may disclose data if required by a court order, regulatory authority, or law enforcement agency. We will notify you where legally permitted to do so.

Cookies and Tracking Tools

mahjong222 uses cookies and similar local storage mechanisms to keep you logged in, remember your language preferences, and measure how players navigate the site.

We do not use cookies to serve third-party advertising. To clear cookies, use your browser settings or the mahjong222 App's cache clear option.

How Long We Hold Your Data

mahjong222 keeps your data for as long as your account is active and for a period after closure to meet our financial and legal record-keeping obligations.

• Account data and transaction history: Retained for 5 years after account closure.
• KYC documents: Retained for 5 years after account closure, then securely deleted.
• Chat logs and support tickets: Retained for 2 years.
• Anonymous analytics data: Retained indefinitely in aggregated form; no individual can be identified from this data.

When a retention period ends, data is permanently deleted or irreversibly anonymised. You can request earlier deletion for most categories — see the section on your rights below.

Rights You Have Over Your Data

As a mahjong222 player, you can exercise the following rights at any time by contacting us through 24/7 Live Chat.

• Access: Request a full copy of the personal data mahjong222 holds about you.
• Correction: Ask us to fix inaccurate details, such as a misspelled name or outdated phone number.
• Deletion: Request that we delete your account and associated personal data, subject to our legal retention obligations.
• Restriction: Ask us to pause processing while a correction or objection is under review.
• Objection: Object to processing based on legitimate interests, including direct marketing communications.
• Portability: Receive your data in a structured, machine-readable format (CSV or JSON) where technically feasible.

We aim to respond to all data requests within 14 calendar days. Some requests may take longer if identity verification is required first.

Security Measures

mahjong222 uses industry-standard technical controls to protect your data. All connections between your device and our servers are encrypted with TLS. Payment information is handled through PCI-DSS compliant processors and is never stored on mahjong222 servers in plain text.

• TLS encryption on all web and app connections
• Hashed and salted password storage — mahjong222 staff cannot see your password
• Rate limiting and suspicious-login alerts to protect your account
• Regular independent security audits of platform infrastructure

No system is completely immune to breaches. If we ever detect an incident affecting your account, we will notify you through your registered mobile number or email and guide you through securing your account.

Players Under 18

mahjong222 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. During registration, we require a date of birth and may ask for documentary proof of age as part of KYC.

If we discover that a player is under 18, their account will be suspended immediately, all funds will be held pending review, and the account will be permanently closed. If you believe a minor has accessed our platform, please notify our support team right away through 24/7 Live Chat.

When This Policy Is Updated

mahjong222 may revise this Privacy Policy from time to time — for example, when we add a new payment method or change a data processor. The updated date at the top of this page will always reflect the most recent revision.

For minor changes, we will update the page without additional notice. For significant changes — such as new data-sharing arrangements or changes to your rights — we will send a notification to your registered mobile number at least 7 days before the change takes effect. Continuing to use mahjong222 after that date means you accept the revised policy.

Reach Our Privacy Team

For any questions about this policy, to exercise a data right, or to report a privacy concern, please contact mahjong222 through 24/7 Live Chat available on the website and in the mahjong222 App. Our support team will direct your request to the right person and confirm receipt within 24 hours.

Responsible gaming questions can also be directed through Live Chat. If you need to set deposit limits, request a cooling-off period, or self-exclude, our agents can process that request immediately.